Online Help

 

We recommend you to change your password on your first login. If you forget your password, go to this page.

This tab allows you to view all your order & bills history for 3 months, including non-Web orders.

Starting from the Accessories, Consumables and Equipment tabs, products are accessed this way :

 >  >  >

Quick access is available through the top menu (in French):

The "Add" button may be found on every product list & page. Clicking it will add the selected product to your Cart.

Quickly find a product with the Search tool by typing a keyword.

Attention, this tool is case-sensitive.

Find a product using a GE code.

Once you have added products to your cart, you can find them in My Cart. You may save your cart as a Template for future use if your orders are similar.

You may also :

• add your own reference to the order in the following field:

• add a comment for each product (e.g 'URGENT') that will appear in your order.

After processing to the order (by clicking on 'Order'), the Checkout Process starts. Please check your cart contents and comments here.

Delivery Adresses : select or create a new Shipping Address. Please make sure that a contact name and phone number is always specified.

Shipping charges : shipping charges will be calculated by your services after your order.

Checkout confirmation : this page is the last step before the actual order creation. It sums up your data, order details and comments. Please indicate any more information on the corresponding field and/or type in email addresses to receive the order confirmation.

A quotation may be made by printing this page without processing the order. Please then forward it to contact@ondes-et-rayons.com.

After confirming your order, you are taken through the following steps.

Payment : Online payment is not available yet. You will be charged of your order, plus shipping charges, with an invoice. Click on validate to validate your order.

Confirmation : this is the final step, confirming that your order has been processed to our system. You will then receive a mail confirmation.